Sunday, December 22, 2019

The Customer Centric Philosophies Of Amazon Essay

The Customer-centric Philosophies of Amazon Although each retailer announced them to pursue the idea of customer first, the customer is god signs are prominently hanging in a lot of shopping malls, but it is really hard to be implemented in the business, amazon is the one of the few (Amazon.com 10-K, 2015). Bezos put a chair in each of the meeting, but he makes the chair empty and leave the chair for the customer who could not represent but is most important for Amazon. Bezos has concluded after purchasing zappos, for so many years, what he gets is customer is always most important for business (Amazon.com 10-K, 2015). From amazon s organization structure, we can see a characteristic: departments are related to the customer service interface, the user s complaints and comments will be reviewed and handled in time by each department. For the product, which is complained too much by customers, customer service department will have the authority to suspend shelves and sold (Amazon.com 10-K, 2015). In the Amazon, the most powerful is not the head of the company s various departments, but the customer service department. Users will sometimes send questions to CEO Bezos directly to talk about their comments and complaint. Usually, Bezos will put the email to the relevant departments, who is required to find out problems and solve them. It clearly tells us: take the customer as the center is really done by Amazon (Amazon.com 10-K, 2015). For the online services, amazon hasShow MoreRelatedAmazons Business Model: A Case Study1449 Words   |  6 Pagesï » ¿Amazon: A Case Study Features of Amazons Strategy Amazon understood firsthand that the competitive advantage of a company originates immediately from how distinctive the organizations resources and competencies are. Amazon is able to both engage in production at a lower cost and generate a superior product at a standard cost. This is accomplished mostly via Amazons strategy of having a wide variety of goods and competitive pricing. Customers know they can find basic products at slashed pricesRead MoreThe Mission And Vision Statement1068 Words   |  5 Pagesservice, marketing and employees. The mission and vision statement is a window into the leadership philosophy of the organization. This paper will examine the mission and vision statement of two very large and successful companies, which hold two vastly different leadership philosophies. This paper will compare Starbucks, the world’s largest coffeehouse with servant leadership embedded in its culture, to Amazon, a hard-driving company with a succeed at all costs approach . Mission Statements Starbucks publicRead MoreAmazon - International Expansion of an E-Tailer1199 Words   |  5 PagesInternational Expansion of an e-tailer „We seek to be Earth ÃŒ s most customer-centric company for three primary customer sets: consumer customers, seller customers and developer customers.† The story of Amazon.com is a marvelous successful one. A company ÃŒ s biography which since the foundation in 19941 (followed by webpage launch one year later in 19952) became the world’s market leader in e-tailing by fully focusing on customer satisfaction and consequently aligning all organization activitiesRead MoreCompany Profile And Philosophy Of Amazon.com, Inc.1210 Words   |  5 Pagesincluding the company profile and philosophy. Amazon.com, Inc., is an e-commerce company that offers that offers a vast range of products through its website. It operates in two segments, North America and International. The North American segment focuses on retail sales, while the international segment focuses on the operations done through its international websites such as www.amazon.co.uk. Through its website, the company offers instant videos, digital music, Amazon Cloud Drive, and other variousRead MoreAmazon s Vision And Mission Of Amazon1279 Words   |  6 PagesAmazon has grown up from a normal online website to an ecommerce and broadcasting partner to development platform being driven by the spirit of innovation. Amazon is a service based company offering customers best services and providing more types of products, at lower prices and with proper reviews. Their innovations towards the technology increase the growth of Amazon. Since 1995, Amazon has significantly expanded international retail websites, its product sel ection, customer service centers andRead MoreAmazon s Marketing Strategy Analysis Essay1868 Words   |  8 Pagesindustry to better attract their business to even more people worldwide. Amazon can operate their efforts and capabilities from start to finish. UPS and FedEx now become immediate competitors that once shipped Amazon’s volume. Amazon would take market share away from their rivals and could capture even more market share from the retail sector. Making sure that Amazon executes their strategy carefully is the key to success. Their shipping costs mentioned above are expected to go up year after yearRead MoreEssay about Toys R Us vs. Amazon1391 Words   |  6 Pagesrequest that the agreement be terminated. Notwithstanding, it is finding that such a breach had occurred, the Court did not award Toys R Us damages. The Court also rejected counterclaims asserted by Amazon, arising out of Toys R Us alleged failure to maintain levels of inventory sufficient to meet custom er demand. After a lengthy trial, the Court found that defendant Amazon.com had breached an agreement it had entered into with plaintiff ToysRUs.com LLC (Toys R Us), by permitting third parties toRead MoreSwot Analysis Of Amazon1442 Words   |  6 PagesAmazon, founded in 1994 by Jeff Bezos in Seattle, Washington. Jeff’s launch of an online bookstore quickly revolved into the selling of clothing, electronics, video games, auto, beauty and health, just about anything you need, thus, making online shopping popular. Jeff launch Amazon out of his home garage, selling books in all 50 states and 45 different countries within its first month. But the name Amazon was not Bezos first or second choice for the organization, but settle on this name becauseRead MoreThe Pactice of Management1401 Words   |  6 PagesWith a mission â€Å"to be Earth’s most customer–centric company, where customer can find and discover anything they might want to buy online, and endeavors to offer its c ustomers the lowest possible prices,† Amazon.com offers millions of product. Within the corporation world, Amazon now ranks with Apple as among the United States most esteemed business. While focusing only on customers, the internet giant Amazon hardly took into account its warehouse workers. Though Amazon is considered as the model of modernRead MoreCorporate Social Responsibility And Corporate Ethics1468 Words   |  6 PagesCoexistence in a globalized world with constant changes does not really allow a business to survive alone. The fact that your business exists in the environment, the responsibility of this depends on many stakeholders, such as local communities, customers, employees and suppliers. On the other hand the way the products are produced and manufactured has a significant impact on the environment. In this context the concept of corporate social responsibility has great relevance for the survival of any

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.